Never buy from Sears!
They have completely failed to meet their obligations to service my dishwasher in a reasonable timeframe. I called them to set up and appointment and was given a next available date ten days later. Since I am under their extended warranty I decided to wait it out..tomorrow would have been the scheduled day and as they said their computer called me earlier today to day that they would be out tomorrow between 8 and noon.
Then, at 8 pm, they call me and tell me they can't have anyone out until the 18th despite their previous call..so a total of TWENTY FIVE days to wait for a dishwasher repair that's under warranty.
Then, of course, the guy on the phone can't help me, nor can their 'call center manager'. I have to call their customer care...and have been on hold there now for over an hour.
The long and the short of it, go buy your appliances anywhere but Sears...I know that I will be buying my new refrigerator from anywhere else.
Update:
After 90 minutes on hold I finally get through to customer solutions and they tell me there's nothing they can do, the current earliest date they can book is on the 24th. Needless to say this is not what I wanted to hear and told the rep that, they continued to maintain their stance and I asked to speak to a manager or someone in charge.
10 minutes later I'm put through to 'Sears Cares' or whatever their 'Highest' level of escalation. I spoke with a rep there that put me on hold for another 10 minutes before coming back and saying that they can get someone out to me the day after tomorrow between 1 and 5, was that ok? I said yes..though for some reason I have a feeling whoever comes out will just say: I need to order a part, it'll be two weeks.
